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Contact Roboslot Casino
We run a written help centre rather than a phone line, staffed daily from 08:00 to 22:00. We would rather tell you that up front than have you discover it at midnight. Below is how to reach the right desk, and what to include so we can settle your query in one reply.
- Help centre 08:00 – 22:00 daily
- No phone line
- First reply within 24 hours
- Escalation within 10 business days
Account questions are answered faster once you are signed in, because the team can see the transaction you are asking about.
Where to send what
Sending your question to the right desk is the difference between an answer today and an answer next week.
Account & cashier
Help centre · 08:00–22:00 daily
Withdrawals, deposits, verification documents, bonus credits, closing an account. Sign in first so the team can see the transaction.
Website & technical
Faults, broken pages, display issues
A game that will not load, a page that renders wrong, a figure that looks out of date. Tell us the device and browser and we will chase it.
Privacy requests
Acknowledged within 5 business days
Access, correction or deletion requests under the Privacy Policy. Identity confirmation is required first.
Safer gambling
Gambling Help Online 1800 858 858
Limits, cool-off and self-exclusion are all in your account settings. For counselling, call the free national helpline — it answers around the clock.
What to put in your first message
A message with all of this in it is usually settled in one reply. One that says only “my withdrawal is stuck” takes us three.
- The username or registered email on the account — never the password.
- The date and time of the event, including your state, so the timestamps line up.
- The amount and the payment method involved.
- The transaction or game round reference if you have one.
- A screenshot of what you are seeing, including any error text.
- What you would like to happen next.
What to expect, and when
| Request | First response | Usual resolution |
|---|---|---|
| General question | Within 24 hours | Same reply |
| Verification documents | Within 24 hours | 1–3 business days |
| Withdrawal query | Within 24 hours | 0–24 hours once verification has cleared |
| Bonus dispute | Within 24 hours | Up to 5 business days |
| Formal complaint | Acknowledged in 2 business days | Up to 10 business days |
Messages sent after 22:00 are picked up first thing the following morning. If something is urgent and gambling-related, do not wait for us — the free national helpline listed on our Responsible Gaming page answers 24 hours a day.
If we get it wrong
Ask us, in writing, to escalate. That puts the complaint in front of a manager with a 10 business day deadline, and you get the outcome in writing rather than over the phone.
If we still have not settled it 8 weeks after you first raised it, you can go over our heads: the Kahnawake Gaming Commission takes player complaints about its licensees directly. The full route is in clause 08 of our Terms & Conditions.
For a privacy complaint specifically, the Office of the Australian Information Commissioner at oaic.gov.au is the external route.
Making sure it is really us
Casino brands attract impersonators, and ours is no exception. A few habits make you a hard target:
- Reach us from a link on roboslot.casino, not from a search advertisement.
- Check that the address bar reads roboslot.casino before you type anything.
- Treat any unexpected message offering to "release" a withdrawal for a fee as a scam. Withdrawals never require a payment.
- Never share a one-time code, even with someone who says they are from support.
If you receive something that claims to be from us and looks wrong, forward it to the technical desk above rather than replying to it.
Still stuck?
Send the details listed above and the help centre will pick it up inside the same working window.